ScholarVerse Support Center

Open a new case or follow up on an existing one by telephone or through the customer portal.

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Contacting ScholarPath Customer Support

Customers can contact ScholarPath Customer Support (CS) through their ScholarPath Customer Portal. Your regional CS team is available during Local Business Hours. These hours are Monday to Friday, 8:00am to 5:30pm (excluding public/bank holidays) in the supported time zone based on your Success Offering, as shown in the table below.

Success Offering

Supported Time Zone Support

Outside Local Business Hours

School District Success

Time Zone of license/school district

Not Available

Bronze Provider Success

Time Zone of license/subscription

Not Available

Silver Provider Success

Time Zone of license/subscription

24×7 support for Priority 1 (P1) Cases only

Gold Provider Success

Time Zone of license/subscription

All Cases

customer support
When opening a Priority 1 (P1) Case that needs a response outside of your Local Business Hours, during public/bank holidays or on weekends, please call your support telephone number to speak with the out of hours support team. This also applies if you have an existing P1 or escalation that requires a response outside of Local Business Hours. If all specialists are busy assisting other customers, telephone calls will be diverted to voicemail.

Please leave a message with the Case number and contact telephone number and the next available support specialist will call you back.

Support outside Local Business Hours is available only in English. For more information, please see the ScholarPath Support Guide.

FAQs

Common questions about how to use the ScholarPath Platform

How Easy is ScholarPath?

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Can I Request a Demo?

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Is this for all schools?

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Troubleshooting

What to do when things seem to not be working properly.

My dashboard is frozen

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I can't find my reports

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How do I share results?

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